Frequently Asked Questions
Browse responses to frequently asked topics about routing, API keys, compliance, and international coverage limitations.
SMSBenkad is an enterprise bulk SMS gateway and messaging platform. We provide developers and marketing teams with simple REST APIs and online portals to transmit OTP codes, alerts, and promotional text messages globally.
Yes, we support message delivery to over 150 countries. We maintain partnerships with top mobile network operators globally to offer direct route connectivity with minimum latency.
For transactional notifications and OTP verification challenges, we utilize high-priority direct carrier routes (Tier 1 connections). The average delivery time is under 3 seconds worldwide.
US carriers require all messaging campaigns to register under 10DLC (10-Digit Long Code) protocols. Alphanumeric headers are not supported dynamically in the US. You must route traffic using registered toll-free numbers, 10DLC, or dedicated short codes.
Transactional SMS are triggered by user actions (like OTP codes, transaction alerts, or shipping warnings) and can be sent 24/7. Promotional SMS are marketing texts (discounts, news) sent during business hours, requiring explicit user opt-in and opt-out STOP links.
Absolutely. When you register a developer account, we credit your sandbox workspace with 50 free credits to test routes, API payloads, and webhook triggers. No payment options are required for the trial.